Terms of service

TERMS OF SERVICE

Last updated: October 28, 2026

These Terms of Service govern your use of lovenestelle.shop and purchases made from lovenestelle.

The website is operated by JOHNQ LLC.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these Terms, please do not use our website or place an order.

Eligibility and Account Information

You must be legally able to enter into a contract in your place of residence to use this website or place an order.

You agree to provide current, complete, and accurate information when placing an order or creating an account.

You are responsible for maintaining the confidentiality of your account information and for activity conducted through your account.

Products, Descriptions, and Availability

We make reasonable efforts to ensure that product descriptions, photographs, colors, dimensions, pricing, and availability are accurate.

However, colors may appear differently depending on your device or screen settings.

Product availability, pricing, descriptions, and specifications may change without notice.

We may correct errors, update product information, limit quantities, or discontinue products at any time.

If an error materially affects an order, we may contact you to confirm the order or cancel the order and issue a refund for amounts paid.

Orders and Payment

Submitting an order constitutes an offer to purchase products from us.

An order is accepted when we send an order confirmation or begin fulfillment.

Payment must be authorized before an order is processed.

You authorize us and our payment service providers to charge the payment method selected at checkout for the total order amount, including any displayed shipping or tax amount.

We may refuse or cancel an order when reasonably necessary for legal, security, fraud-prevention, inventory, pricing-error, or service-related reasons.

If we cancel an accepted order, we will refund the amount paid for the cancelled portion of the order.

Shipping, Returns, and Privacy

Shipping destinations, processing times, delivery estimates, tracking information, and lost-package procedures are described in our Shipping Policy:

https://lovenestelle.shop/policies/shipping-policy

Returns and refunds are described in our Return and Refund Policy:

https://lovenestelle.shop/policies/refund-policy

The collection and use of personal information are described in our Privacy Policy:

https://lovenestelle.shop/policies/privacy-policy

These policies form part of these Terms of Service.

If a policy conflicts with mandatory consumer law, the mandatory consumer law will apply.

Acceptable Use

You may not use our website to:

- Violate any applicable law or regulation.
- Infringe the rights of another person or business.
- Interfere with the operation or security of the website.
- Introduce viruses, malicious code, or harmful material.
- Scrape, copy, reproduce, or commercially exploit website content without permission.
- Impersonate another person or provide false information.
- Abuse promotions, returns, refunds, or payment systems.
- Use the website for unauthorized commercial purposes.
- Attempt to gain unauthorized access to our systems or accounts.

Intellectual Property

The website, including its text, graphics, photographs, logos, product information, design, layout, and software, is owned by or licensed to JOHNQ LLC.

These materials are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, and non-transferable right to access and use the website for personal and non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without our prior written permission, except where applicable law permits.

Customer Content

If you submit a review, photograph, comment, testimonial, or other content, you confirm that you have the right to submit that content.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and adapt the content in connection with our website, products, and business.

You must not submit confidential, unlawful, defamatory, abusive, misleading, or infringing content.

Third-Party Services and Links

Our website may use or link to third-party services, payment providers, social-media features, analytics tools, or external websites.

We do not control and are not responsible for third-party services or websites.

Your use of third-party services may be subject to their own terms, privacy policies, and other requirements.

Disclaimers and Liability

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, willful misconduct, or mandatory consumer rights.

Subject to the limits permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.

Indemnification

To the extent permitted by applicable law, you agree to reimburse us for reasonable losses, claims, liabilities, damages, and expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or violation of applicable laws or regulations.

This indemnification provision does not apply where prohibited by applicable consumer law.

Suspension, Termination, and Changes

We may suspend or terminate access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.

We may update these Terms by posting a revised version on the website.

Updated Terms apply to future use and future orders after the applicable effective date.

Changes will not remove rights that have already accrued.

Governing Law and Consumer Rights

These Terms are governed by the laws of the State of Arizona, United States, without regard to conflict-of-law rules.

Mandatory consumer-protection laws in your place of residence continue to apply.

Any dispute will be handled by a court with appropriate jurisdiction, unless applicable law provides another forum or remedy.

Contact Information

Questions about these Terms of Service may be sent to:

JOHNQ LLC
239 E 8TH DR
MESA, AZ 85210
United States

Email: castrophiense@outlook.com
Website: lovenestelle.shop